Privacy Policy

1. Information We Collect

We collect information to provide and improve our services to you.

Information You Provide Directly:

• Guide Registration Data: Name, email address, phone number, physical address, profile picture, password, and information required for payment processing (if applicable, such as bank details).
• Profile Content: Biographical information, service descriptions, pricing, availability, and customer reviews.

Information We Collect Automatically:

• Usage Data: Information about how you access and use the App (e.g., login times, features used, pages viewed).
• Device Data: IP address, operating system, browser type, and device identifiers.
• Location Data: General location derived from your IP address. (If you use precise GPS location, specify how and when).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate the Guide marketplace, process registrations, and manage your Guide account.
• To Communicate: To send you service announcements, security alerts, and support messages.
• Marketing: To provide you with news, special offers, and general information about other goods, services, and events which we offer.
• To Ensure Safety and Security: To prevent fraud and enforce our Terms and Conditions.
• To Personalize the App: To improve your experience and the visibility of your Guide profile.

3. How We Share Your Information

We may share your personal information in the following situations:

• With the Public (Guide Profile): Your profile information (Name, picture, service description, reviews) will be publicly visible to other App users to facilitate bookings.
• Service Providers: We may share your information with third-party vendors to monitor and analyze the use of our App, process payments, and provide customer support.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition.

4. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

6. Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.